Common Questions

Questions about ordering:

  1. What is the Eddie Smith 100% Cheerful Guarantee?
  2. How can I place an order with National?
  3. What charges might be added to my order (sales tax, shipping and processing)?
  4. If there is a special offer mentioned in my catalog just received in the mail, how can I make sure I get this offer when I order at your online store?
  5. Which forms of payment do you accept?
  6. How will I know that National has received my online store order?
  7. How can I change an order I just placed online?
  8. How long will it take to receive my order, and how may I check on its status?
  9. When will my credit card be charged?
  10. Do you accept or ship international orders?
  11. What size should I order for my perfect fit?
  12. Can I purchase or redeem a gift certificate at your online store?
  13. How can I contact National with my questions or comments?
  14. How do I know your site is secure and that my credit card information is safe?
  15. What does National do with my personal information?
  16. How do I return merchandise for an exchange or refund, and when should I expect the refund?
  17. Which web browsers and display settings work best with the National online store?

Other Important Questions:


1. What is the Eddie Smith 100% Cheerful Guarantee?

Your purchase is guaranteed. If for any reason you are not pleased with your purchase, just return it in its original condition and packaging within 180 days of receipt, and we will cheerfully refund your money.

2. How can I place an order with National? 

There are several ways to place your order: 

  • Ordering from our online store is secure and as easy as 1, 2, 3. If shopping from your National catalog, give our Catalog Quick Order a try.
  • Call us anytime, 24/7 toll-free at 1-800-433-0580. Our Customer Service Specialists are always here to help.
  • Fax your completed order form to 1-336-249-9326. Don't have an order form? Click here for a printer-friendly version.
  • Mail your completed catalog order form with check or money order made out to National Wholesale Co. to: 

    National Wholesale Co., Inc.
    400 National Blvd.
    Lexington, NC 27294


    No order form? Click here for a printer-friendly version.

  • E-mail: We currently do not accept orders via e-mail in order to protect your personal information. Instead, please order from our online store or call us at 1-800-433-0580 any time.

 3. What charges might be added to my order (sales tax, shipping and processing)? 


Sales tax will vary based on delivery location.

We use the US Postal Service for all of our standard shipping. Our shipping & processing is purposed to compensate our company for any costs related to the services we provide that enable our customers to enjoy the convenience of home shopping and delivery. This includes costs related to assisting you when you order, order processing, handling and packaging of your products, and delivering them to your door. 

Our standard shipping and processing charges are listed as follows:

   
Total Merchandise Value    Shipping and Processing
Up to $20.00   $5.95
$20.01 to $40.00   $7.95
$40.01 to $70.00   $9.95
$70.01 to $74.99   $10.95
$75.00 and up   FREE
     


During the checkout process, you will be given the shipping and processing charges which apply to your order before being asked for your payment information. 

Need your order in a hurry? During STEP 3 of the checkout process, select one of our Express Delivery methods. Services apply to delivery of in-stock items ordered by 1:00 pm EST Monday through Friday (please note delivery may take longer to APO, FPO and US territories). You may choose from any of the following:

  • Add $20.95 to standard shipping and processing charges for USPS Priority Mail delivery (3-4 business days)
  • Add $22.95 to standard shipping and processing charges for UPS 3 Day Select delivery
  • Add $29.95 to standard shipping and processing charges for UPS 2nd Day delivery
  • Add $35.95 to standard shipping and processing charges for UPS Next Day delivery
  • Add $53.95 to standard shipping and processing charges for UPS Next Day Saturday delivery

If you'd like to inquire about other express shipping methods, please call one of our Customer Service Specialists at 
1-800-433-0580 to place your order. 

4. If there is a special offer mentioned on my catalog just received in the mail, how can I make sure I get this offer when I order at your online store?

During the checkout process, just be sure to type in your Promo Code. (You can find this code on the front of your catalog, on the circle sticker.) This will tell us what your special offer is so we can share it with you.


5. Which forms of payment do you accept?

We accept the following credit card types: American Express, Visa, MasterCard and Discover. We also accept payment through PayPal if ordering on the web. If ordering by mail, we accept personal checks and money orders made payable to: National Wholesale Co.

6. How will I know that National has received my online order?

After submitting your order, you'll be taken to a confirmation screen indicating that your order has been received. Within an hour, we will send a confirmation e-mail to the address provided. We'll also send you a courtesy e-mail as soon as your order ships.

7. How can I change an order I just placed online?

We begin processing your order as soon as it is received, but will make every effort to accommodate your requests. Please contact our Customer Service Department as soon as possible at 1-800-433-0580 Monday through Friday, 8:00 am - 6:00 pm E.S.T., or Saturdays from 8:00 am - 12:00 noon, E.S.T.

8. How long will it take to receive my order, and how may I check on its status?

It is our policy to ship all in-stock orders within two business days of receipt. Delivery time through our standard service will vary depending on your location, but please allow anywhere from 4-10 days. If you would like faster service, please choose one of our Express Shipping methods. To check on the status of your order, please e-mail us with your name, address, phone number, and order information by clicking here, or give Customer Service a call at 1-800-433-0580 Monday through Friday, 8:00 am - 6:00 pm E.S.T. or Saturdays from 8:00 am - 12:00 noon, E.S.T.

9. When will my credit card be charged?

Your card will not be charged until the day your merchandise ships from our facility. If your order has multiple shipments (i.e. in the case of a back-ordered item), your card will only be charged the retail value of the merchandise shipped plus any applicable sales tax (NC residents only) for that item, plus the total shipping and processing charges for your entire order.

10. Do you accept or ship international orders?

We currently do not accept international orders and only ship to addresses within the U.S. and its territories.

11. What size should I order for my perfect fit?

We provide our valued National customers with our own sizing standard for all our merchandise lines to make it easy to order without the guesswork. For specific sizing guidelines for Apparel, Loungewear, and Hosiery, we recommend reviewing the size chart associated with each individual style (just click on the size chart link shown next to the sizing choices). Feel free to contact us with any sizing questions. For additional sizing information, please refer to our National Fit Guide here.
Size chart

12. Can I purchase or redeem a gift certificate at your online store?

Gift certificates are the perfect way to send the gift that always fits, and are available in amounts of $25 or more. If you'd like to purchase or redeem a Gift Certificate, call us anytime at 1-800-433-0580 to place your order.

13. How can I contact National with my questions or comments?

Please click here for the methods of getting in touch with us.

14. How do I know your site is secure and that my credit card information is safe?

National's online store is a secure, certified website and your order information is completely safe. For more details regarding security, please click here.

15. What does National do with my personal information?

Respecting your privacy is extremely important to us. Please click here to view our Privacy Policy.

16. How do I return merchandise for an exchange or refund, and when should I expect the refund?

If you'd like to make a return or exchange, please visit our Returns and Exchanges policy by clicking here.

As soon as we process your returned merchandise, the payment card used to pay for your order will be credited if you are due a refund. (If you originally ordered by mail with a personal check or money order and are due a refund, you will receive an in-store gift certificate in the amount of your refund in the mail.) Please allow 5-10 business days from when we receive your return for processing.

17. Which web browsers and display settings work best with the National online store?

We recommend that you use Microsoft Internet Explorer, Firefox, Chrome, or Safari in recently updated versions to best use our online shop. Should you encounter any problems, please e-mail us by clicking here or give Customer Service a call at 1-800-433-0580 and a Customer Service Specialist will be happy to assist you.

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