Common Questions

Questions about ordering:

Other Important Questions:

1. What is the Eddie Smith 100% Cheerful Guarantee?

Your purchase is guaranteed. If you are not pleased with your purchase - for any reason - just return it in its original condition and packaging within 180 days of receipt, and we will cheerfully refund your money.

2. How can I place an order with National? 

There are several ways to place your order with us: 

  • Ordering from our online store is secure and as easy as 1-2-3. If shopping from your National catalog, give our Catalog Quick Order a try.
  • Call us anytime day or night, seven days a week at toll free 1-800-433-0580. Our trained service associates are always ready to help you.
  • Fax your completed order form to 1-336-249-9326. Don't have an order form? Click here for a printer-friendly one you can fill out and fax to us.
  • Mail your completed catalog order form (you may use a personal check) to: 

    National Wholesale Co., Inc.
    400 National Blvd.
    Lexington, NC 27294

    No order form? Click here for a printer-friendly one you can fill out and mail to us.

  • Email: We currently do not accept orders via email as there is no guaranteed method of protecting your sensitive credit card and personal information. Instead, please order from our online store or call us at 1-800-433-0580.

 3. What charges will be added to my order (sales tax, shipping and processing)? 

Sales tax will vary based on delivery location.

Our goal is to provide you with the best service possible for your money; that's why we use the US Postal Service for all of our standard shipping. Our shipping & processing charge is designed to compensate our company for the costs related to the services we provide that enable our customers to enjoy the convenience of home selection and delivery of our products. This includes the costs related to assisting you when you order, processing your order, handling and packaging the products you have purchased, and delivering them to your door. 

Our standard shipping and processing charges are listed below.

Total Merchandise Value    Shipping and Processing
Up to $20.00   $5.95
$20.01 to $40.00   $7.95
$40.01 to $70.00   $9.95
$70.01 to $100.00   $10.95
$100.01 to $150.00   $11.95
$150.01 and over   $12.95

During the Check Out process, you will be shown the shipping and processing charges which apply to your order before being asked for your payment information. 

Need your order in a hurry? During STEP 3 of the Check Out process select one of our express delivery methods. Services apply to delivery of in-stock items ordered by 1:00 pm EST Monday through Friday (please note, delivery may take longer to APO, FPO and US territories. You may choose to:

  • Add $20.95 to standard shipping and processing charges for USPS Priority Mail delivery (3-4 business days)
  • Add $22.95 to standard shipping and processing charges for UPS 3 Day Select delivery
  • Add $29.95 to standard shipping and processing charges for UPS 2nd Day delivery
  • Add $35.95 to standard shipping and processing charges for UPS Next Day delivery
  • Add $53.95 to standard shipping and processing charges for UPS Next Day Saturday delivery

If you'd like to inquire about other express shipping methods please call one of our associates at 
1-800-433-0580 to place your order. 

4. If there is a special offer mentioned on my catalog just received in the mail, how can I make sure I get this offer when I order at your online store?

During the checkout process, just be sure to type in your Promo Code. (You can find this code on the front of your catalog, on the circle sticker.) This will tell us what your special offer is so we can share it with you.

5. Which credit cards do you accept?

We gladly accept the following credit cards: American Express, Visa, MasterCard and Discover. We also accept payment through Pay Pal if ordering on the web. If ordering by mail, we also accept personal checks.

6. How will I know that National has received my online store order?

After submitting your order, you will see a Confirmation Screen to assure you that your order has been processed. Within an hour we will send an email confirming order receipt to the email address you provided. We will also send you an email as soon as your order ships.

7. How can I change an order I just placed at the online store?

We begin processing your order as soon as it is received but will make every effort to accommodate your requests. Please contact our Customer Service department as soon as possible at 1-800-433-0580 Monday through Friday, 8:00 am - 6:00 pm E.S.T., or Saturdays, 8:00 am - 12:00 noon, E.S.T.

8. How long will it take to receive my order, and how may I check on its status?

It is our policy to ship all in-stock orders within two business days of receipt. Delivery time through our standard service will vary depending on your location, but please allow 4-10 days. If you would like faster service please choose one of our express shipping options. To check on the status of your order just email your name, address, phone number, and questions to us by clicking here, or give Customer Service a call at 1-800-433-0580 Monday through Friday, 8:00 am - 6:00 pm E.S.T., or Saturdays, 8:00 am - 12:00 noon, E.S.T.

9. When will my credit card be charged?

Your card will be charged on the day your merchandise ships from our facility. If your order has multiple shipments, say, in the case of a back-ordered item, your card will only be charged the retail value of the merchandise shipped plus any applicable sales tax (NC residents only) for that item, plus the total shipping and processing charges for your entire order.

10. Do you accept or ship international orders?

Presently we do not accept international orders and only ship to addresses within the U.S. and its territories.

11. What size should I order for a perfect fit?

We work hard at National to have a sizing standard for all of our merchandise lines to make it easy for you to order without the guesswork. For specific sizing guidelines for Apparel, Loungewear, and Hosiery, we recommend that you review the size chart associated with each individual style (just click on the size chart link shown next to the size choice drop-down.) Feel free to contact us with your sizing questions. Our trained staff are here to help. For additional sizing information, please refer to our National Fit Guide here.
Size chart

12. Can I purchase or redeem a gift certificate at your online store?

Gift certificates are the perfect way to send a gift that 'always fits' and are available in amounts of $25 or more. If you'd like to purchase one, or if you'd like to use one that's been given to you, please call us anytime at 1-800-433-0580 to place your order.

13. How can I contact National with my questions or comments?

Please click here to show your options for getting in touch with us.

14. How do I know your site is secure and that my credit card information is safe?

The National online store is a secure site certified by GeoTrust, so you can be assured that your order information is completely safe. For more details on security please click here.

15. What does National do with my personal information?

Respecting your privacy is extremely important to you and to us. Please click here to view our Privacy Policy.

16. How do I return merchandise for an exchange or refund, and when should I expect the refund?

We guarantee everything to please or your money will be cheerfully refunded, no questions asked. You are the judge! If you need to return something, please visit our Returns and Exchanges department by clicking here.

As soon as we process your returned merchandise, the credit card you used to pay for your original order will be credited if you are due a refund. (If you originally ordered by mail with a personal check and are due a refund, you will receive a refund check in the mail.) Please allow 5-10 business days from when we receive your return for processing.

17. Which web browsers and display settings work best with the National online store?

We recommend that you use Microsoft Internet Explorer 7 or higher, FireFox 3 or higher, Chrome 4 or higher, or Safari 4 or higher, and set your display resolution to 1280 x 800 or higher to best view our online store. If you encounter problems, please email us by clicking here, or give Customer Service a call anytime at 1-800-433-0580 and a support representative will be happy to assist you.

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