Your rights and choices – (Additional rights apply to residents of California; to view those, please click here).
As a National® customer, we retain some or all of the information you provide to us in order to serve you better and operate more efficiently. You may request that we update or delete your information from our systems by e-mailing us or calling us toll-free at 1 (800) 480-4673. Please note that if we’re attempting to process your order, payment, or return, attempting to do so may interfere or not be possible during those times.
You can choose to opt out of receiving our marketing e-mails. Upon providing us with your e-mail address, you’ll automatically be entered on our list to receive our marketing communications, such as offers and notifications about special events. To opt out, just click the “Unsubscribe” link located in the footer of such e-mails (you’ll still receive important correspondence regarding your order).
Upon creating an account, it is up to you to choose a strong password (difficult to guess, contains a mixture of capitalized and uncapitalized letters, numbers, and symbols, and not used for any other website). For additional security, it’s advised to log out and close the window used when finished. Password resets may be requested at any time by contacting us at firstname.lastname@example.org.
What do we collect? How do we collect it?
We collect the personal information you choose to give us at the time you proceed to place an order. Only what’s needed to process your order will be requested. This includes your name, mailing address, phone number, and e-mail address.
To pay online, you’ll need to provide your payment card information, for each transaction, as we don’t store it on file. To that regard, our online shop operates only on verifiably secure web pages so that any payment transactions made are encrypted. (Never send any payment card or sensitive information via e-mail; we do not request you to do so.)
- the way you navigate our site,
- the amount of time spent on our site, and
- the products or types of products that you search for, click on, add to cart, and/or purchase.
Cookies may also collect other non-personally identifiable information such as the type of browser, device, operating system (i.e. Mac or Windows) you’re using, your device’s IP address, demographic information, order total amounts, and referring platforms or domains. This information is useful, as it allows us to:
- send automatic follow-up correspondence regarding your order,
- show you more relevant products that may be of interest to you on our site or across the internet,
- gain marketing insights, and
- better understand the way our website is used to make meaningful improvements for our customers.
Cookies we use are also purposed to assist with user experience (i.e. remembering what’s in your cart) and account security (remembering if you’re logged in page to page). You have the freedom to examine your cookies and to disable them partially or entirely in your web browser’s settings or preferences, depending on the web browser you’re using (note that doing so will likely limit our website’s capabilities and performance).
We may collect information about you in other reasonable ways not specifically described in this Policy. For example, if you contact us with any questions, feedback, suggestions, or submit any additional information not outlined here, we may maintain that as a business record (any reviews or feedback submitted to us can be used by us without dues or restriction).
When might your information be shared?
National® may share your name and mailing address with other reputable companies whose products may be of interest to you. If you’d prefer they not be shared, please let us know by contacting us.
We will share your information to the extent required by any legal proceedings. Your information is subject to the laws and policies of your state, though we may not necessarily exercise those.
Please be aware that any ratings or reviews you decide to leave on our website are viewable by the public. For that reason, we advise you use with care and not include any sensitive information.
What don’t we do?
We will never knowingly request personally identifiable information from anyone under the age of 13, consistent with the Federal Children's Online Privacy Protection Act (COPPA), and request it not be provided to us.
National® does not sell your phone number or e-mail address to anyone.
The trust of our customers is something we value and take great pride in. If there’s anything you feel we could do to improve your experience or you’d like to offer feedback, we invite you to contact us.
By using this website, you consent to the collection and use of your information as described in this Policy.
Thank you for choosing to shop National®.