The National Money-Back Guarantee:
Your purchase is guaranteed. If for any reason you are not pleased with your purchase, just return it in its original condition and packaging within 180 days of receipt, and we will cheerfully refund your money.
To return merchandise for an exchange or refund:
For a quick exchange by phone, call our customer service department at 1-800-433-0580, Monday through Friday, 8:00 a.m. to 6:00 p.m. EST, or Saturdays from 8:00 a.m. to 12:00 noon EST. We can place your new order, and your return will be credited upon receipt. Please note you will be charged shipping on your replacement item.
To return or exchange item(s) by mail, please complete the Return Form on the reverse side of the packing slip that was enclosed with your order. If you don't have a packing slip, click here to print a copy of our Return Form (for gifts, please include the sender's name and address.) Repack the item(s) you are returning and include the completed Return Form in your National bag (turn bag inside out to re-use). Using the U.S. Post Office or shipper of your choice, ship to:
National Wholesale Co., Inc. 400 National Blvd. Lexington, NC 27294
If you are using our Easy Return Label (fee of $6.95):
Complete the Return Form on the back of your packing slip. Re-use your National bag by turning inside out. Repack the item(s) you are returning, including the return form. Affix the Easy Return Label to the outside of the bag, and: place in your mailbox, give to any USPS mail carrier, or drop off at a U.S. Post Office or collection box. A flat fee of $6.95 will be deducted from the amount of your credit. Track your package at UPS.com using the UPS tracking number included on the other enclosed label.
As soon as we process your returned merchandise, the payment card used to pay for your original order will be credited if you are due a refund. If you originally ordered by mail and paid with cash or check, you will receive an in-store gift certificate in the amount of your refund. Please allow 5-10 business days from receipt of your return for processing.