Returns & Exchanges:
The National Money Back Guarantee:
Your purchase is guaranteed. If you are not pleased with your purchase, for any reason, just return it in its original condition, and we will cheerfully refund your money.
To return merchandise for an exchange or refund:
If you'd like to arrange for a quick replacement so your new item can be on its way, call our customer service department at 1-800-433-0580. Monday through Friday,8:00 a.m. to 6:00 p.m. EST, or on Saturdays from 8:00 a.m. to 12:00 noon EST. We can place your new order, and credit your return upon receipt. Please note: if you decide to do this, you will be charged shipping on your replacement item.
Fill out the reverse side of the packing slip that was enclosed with your order. If you don't have a packing slip, click here to print a copy of our Return Form (if a gift, please include the sender's name and address.)
Fill out the Return Form on the back of your packing slip. Wrap the merchandise, your completed Return Form and your instructions in secure packaging,and using the USPS or shipping service of your choice, ship to:
National Wholesale Co., Inc. 400 National Blvd. Lexington, NC 27292
If you are using our Easy Return Label (Fee of $6.95):
Fill out the Return Form on the back of your packing slip. Wrap the merchandise, your completed Return Form and your instructions in secure packaging. Affix the Easy Return shipping label found in your package. (Save the Return Label instruction sheet; it has your tracking number on it). Give the package to your USPS mail carrier or drop it off at any US Post Office or collection box. A flat fee of $6.95 will be deducted from the amount of your credit.
As soon as we process your returned merchandise, the credit card you used to pay for your original order will be credited if you are due a refund. (If you originally ordered by mail with a personal check and are due a refund, you will receive a refund check in the mail.) Please allow 5-10 business days from when we receive your return for processing.